ISO 42005

Artificial intelligence is increasingly influencing decisions that affect customers, employees, patients, and entire communities. Financial institutions use AI to evaluate credit applications, healthcare providers deploy algorithms to support clinical decisions, and businesses integrate generative AI into customer service, recruitment, and operational workflows.   These applications create opportunities for greater efficiency and innovation, but they also introduce consequences that organizations must understand before deploying AI systems.   An AI system...

Artificial intelligence is becoming part of everyday business operations, influencing how organizations assess risks, serve customers, manage employees, and make important decisions. As AI adoption expands, businesses face growing expectations to demonstrate that their systems operate responsibly and that potential consequences have been properly evaluated.   An AI system may deliver accurate technical results while still creating unintended consequences for individuals, communities, or organizations. Automated recruitment tools...